CAMLOKET
VIDEO-FIRST STRATEGIES
REAL-TIME CUSTOMER SERVICE
HYBRID RECEPTION SERVICES, PRIVATE & SECURED MEETINGS
& ULTRA LOW STREAM EVENTS
HERE COMES AN
EXPLAINER VIDEO
With VIDEO CUSTOMER SERVICE
a life person helps your website visitors
find what they are looking for quickly and easily.
With video customer service you increase
1) the accessibility of your website,
2) the trust in your brand and
3) your conversion and turnover.
Video customer service is an important part of
your online marketing and sales.
Do you know the European Accessibility Act?
The European Accessibility Act will make the digital accessibility of your website
for the elderly and people with disabilities a legal requirement from 2025.
CamLoket helps you to achieve the maximum result out of your video customer service
and helps you to comply with European legislation.
MOST ASKED QUESTION
What is the difference between CamLoket and, for example,
Skype, Teams, Zoom, FaceTime and WhatsApp?
HERE COMES AN
EXPLAINER VIDEO
Skype, Teams, Zoom, FaceTime and WhatsApp
offer user-friendly video communication solutions.
CamLoket provides your business with
personalized and extra secure
multifunctional web pages
in which video calling is also possible.
In addition, CamLoket offers you
video customer service
courses, staff and marketing content.
The biggest differences between CamLoket and
Skype, Teams, Zoom, FaceTime and WhatsApp
regarding business management:
CamLoket
Others
Focus on video customer service
Customer Service Video courses
Video customer service staff
Personal guidance
Marketing content production
YES
YES
YES
YES
YES
NO
NO
NO
NO
NO
The biggest differences between CamLoket and
Skype, Teams, Zoom, FaceTime and WhatsApp
regarding technology:
CamLoket
Others
Your own design (logo and coloring etc.)
Extra security
Respecting your privacy
Connecting other providers
Customization
YES
YES
YES
YES
YES
NO
NO
NO
NO
NO
Can you use Skype, Teams, Zoom, FaceTime and WhatsApp
for video customer service?
Yes, you can.
Contact us and ask us about the (im)possibilities.
WHAT WE DO
VIDEO CUSTOMER SERVICE
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EXPLAINER VIDEO
VIDEO RECEPTION SERVICES
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EXPLAINER VIDEO
EXTRA SECURED VIDEO CONFERNECING
HERE COMES AN
EXPLAINER VIDEO
VIDEO CUSTOMER SERVICE COURSES
HERE COMES AN
EXPLAINER VIDEO
STAFF
HERE COMES AN
EXPLAINER VIDEO
THE FULL PICTURE
HERE COMES AN
EXPLAINER VIDEO
Scroll down and continue reading or click here to go to the next video.
When a web shop visitor is interested
in your product or service, they want to:
– quickly understand how your website works;
– easily find what is wanted;
– be able to order from you safe and hassle-free.
With an easy to find
‘video customer service’ button on your website,
you offer your website visitors
the opportunity to quickly and directly talk to
a live person from your company.
This virtual accessibility gives your web shop
visitors confidence and will increase
the conversion and your turnover.
CamLoket’s partners and professionals
have years of experience
in video communication, media production,
training courses, finding the right staff
and providing excellent customer service.
As a result, CamLoket will take care
and guide you in such a way
that you can take on this adventure
with confidence.
More and more websites will use
video customer service;
providing excellent video customer service
will therefore become
an increasingly important part of your
online marketing and sales.
In addition, according to the
European Accessibility Act, from 2025
digital accessibility for the elderly and people with disabilities
for web shops will become a legal requirement.
It is therefore important to investigate in a reasonably short term
what works best for you and your website.
Our experience shows that not every visitor who uses
your ‘video customer service’ button
want to switch on their camera
of a laptop, tablet or mobile phone.
This is not necessary as the visitor can use audio and text chat,
for example. The direct (visual) contact with
a living representative of your company
is sufficient to gain trust, facilitate communication and
comply with your legal obligation regarding
accessibility for the elderly and people with disabilities.
CamLoket has a lot of experience
with all facets of video customer service,
but we realize that this may be new for you.
That is why CamLoket will communicate with you
in understandable (visual) language and,
if you wish, will be available to you 24/7.
Providing video customer service will
entail some expertise and an additional cost.
We at CamLoket will provide you with all the information
you need and set up your video customer service for you
as safe, optimal and financially friendly as possible
and, if desired, help manage your new golden goose.
VIDEO RECEPTIE SERVICES
When someone contacts you
via your website,
they generally want to:
– quickly understand
how your website works;
– being able to easily find
what is wanted;
– communicate with you
with confidence and ease.
With an easy to find
‘video reception’ button
on your website,
you offer your website visitors
the opportunity to
quickly, directly and personally enter into
a conversation with your company.
CamLoket’s partners and professionals
have years of experience
in video communication, training courses,
finding the right staff, media production
and providing
excellent customer service.
As a result, CamLoket will
relieve and guide you in such a way
that you can take on this adventure
with confidence.
More and more websites will use
video reception services;
providing excellent video reception service
will therefore become
an increasingly important part of
your client communication and
customer service.
In addition, according to the
European Accessibility Act,
from 2025 digital accessibility
for the elderly and people with disabilities
for websites will become a legal requirement.
It is therefore important to investigate
in a reasonably short term
what works best for you and your website.
Our experience shows that
not every visitor who uses
your ‘video reception’ button
wants to switch on the camera
of a laptop, tablet or mobile phone.
This is not necessary as the visitor can use audio and text chat,
for example. The direct (visual) contact with
a living representative of your company
is enough to gain trust, promote communication and
comply with your legal obligation regarding accessibility
for the elderly and people with disabilities.
CamLoket has a lot of experience
with all facets of video communication,
but we realize that this may be new for you.
That is why CamLoket will communicate with you
in understandable (visual) language and,
if you wish, will be available to you 24/7.
Providing a video reception service
will entail some extra knowledge and some extra costs.
We at CamLoket will provide you with
all the information you want and
set up your video reception service for you as
safe, optimal and financially friendly
as possible and, if desired,
help you manage your CamLokets
EXTRA SECURED VIDEO CONFERENCING
If you already use
a video communication service,
you can now properly estimate
the value of this for your company.
You most likely want
your video meetings to take place in a
safe and privacy respective
environment.
If you do some research on the internet
you will discover that
every video communication service
(some more often than others)
has been digitally broken into.
This can be saved using CamLoket.
You can continue te use the
video communication service
that you are already using
and we can arrange the extra security
of the service for you
at different levels and in different ways.
Make contact and ask for the possibilities.
For CamLoket, all facets of
video communication
are a picnic, but we fully realize
that the use of this additional security
may be new for you.
That is why CamLoket
will communicate with you in
understandable (visual) language and,
if you wish, will be available to you 24/7.
Providing this additional security
will entail some expertise and
an extra cost item.
We at CamLoket will provide you with
all the information you want and
set up your video meetings for you
as safely, optimally
and financial friendly as possible
and, if desired, help manage them.
CamLoket helps you to guarantee
the privacy and online security
of your video meetings even more.
COURSES & STAFF
VIDEO CUSTOMER SERVICE COURSES
STAFF
The documentation you receive at the start
is usually sufficient for
a video customer service self-course,
but if you want personal guidance,
that is also possible.
CamLoket offers both classroom
and private courses for this.
The cost for a course
video customer service is:
€ 450,- per participant,
3 X 2 hours, live, online,
maximum 3 participants
or
€ 450,- per 2 hours
of private guidance, live online
or at your location.
If you want to outsource the representation
of your video customer service,
you can do so via CamLoket.
The costs for video customer service STAFF
depend on your wishes, such as:
– Do you want Dutch or, for example,
English-speaking representation?
– Do you want a video customer service specialist
or do you want someone who is known from TV?
– Do you want to use a marketing web show,
for example something like Game of Fame?
Contact us to find out what works best for you.
THE FULL PICTURE
CamLoket delivers the complete picture.
– We help you find your way in the wonderful world of
video customer service, video reception services and
extra secures video conferencing.
– We help you install and use the technology.
– We help you with video customer service course.
– We help you find the right video customer service personnel.
– We are available 24/7 if required.
WHO IS CAMLOKET
CAMLOKET was born from the combination of
the knowledge, experience and network of Olaf Kitseroo
in media production, technology and customer service.
CamLoket helps you to provide
a personal video customer service experience
that increases the accessibility of your website,
the trust in your brand and the conversion and turnover
while ensuring empathy, professionalism and effectiveness.
CamLoket aims to be a leading video customer service provider,
providing customers with an excellent and innovative
video customer service experience.
CamLoket wants to be a partner for companies
that want to improve their customer service by providing
high-quality technology and customer-oriented solutions
that increase customer satisfaction and increase their loyalty.
CamLoket invests in the right technologies
to provide an excellent video customer service experience,
ensures sufficient training of employees
to ensure the quality of the video customer service
and makes the process as easy as possible by, for example,
being able to start a video customer service call with one click.
This creative cross-pollination is supported by the teams of
Netstairs (technology & legal),
Web2Tele (sales) &
OlafKitseroo.com (media production & staff).
Netstairs designs and builds
real-time digital media broadcast infrastructures,
tele-presence platforms & media-centric middleware
for group communications.
These platforms are made for innovation & independence.
Interactive Content Delivery Network [iCDN] with AI+ML
provides what is known as “Clean Room”.
Web2tele brings data clean room and first party data together.
In the field of interactive video communication
OlafKitseroo.com will find the right personnel for you
and helps you produce marketing content.
HOW DOES IT WORK?
HERE COMES AN
EXPLAINER VIDEO
A CamLoket is a virtual reception area
in the form of an
extra secure and personalized multifunctional web page.
You start with us as standard
with two personalized CamLokets.
We set one CamLoket as ‘public’,
the other we set up as ‘private’ for you.
You can change this later yourself.
You will receive the login details
and detailed documentation.
This documentation explains how to use your CamLoket.
You place a ‘video customer service’ link
on your website
and indicate at what times your
video customer service is available.
From now on you can offer your own
video customer service from your own website
The person who manages
your video customer service
ensures that you know
how your CamLoket is operated and that you are
logged in on time with a smartphone, tablet or computer.
As soon as a website visitor
clicks on your
‘video customer service’-link,
you will hear a sound
letting your video customer service manager know
that someone has entered your virtual store.
Now it’s up to your
video customer service manager
to give your customer
the love and attention they wish for.
You can move your visitors
from one CamLoket to another,
so you easily can
make your public conversation private.
ORDER
You START with us receiving
two personalized CamLokets.
We setup one CamLoket ‘public’,
the other we setup ‘private’.
You can change this later.
We charge € 150.00 for this.
We charge € 125.00 for one month’s rent
for two CamLokets.
You rent from us per calendar month
and you can cancel at any time.
When you rent a CamLoket you can count on
our TECHNICAL SUPPORT.
Technical support via e-mail is
included in the monthly rent.
Other technical support is available upon request.
Here you will find an offer regarding the setting up of
your CamLoketten and the first months of rent.
A special offer
including video customer service course
may follow at a later time.
Please contact us when you have a question.