In addition, according to the
EUROPEAN ACCESSIBILITY ACT,
from 2025 digital accessibility
for the elderly and people with disabilities
for web shops will become a legal requirement.
It is therefore important
to investigate in a reasonably short term
what works best for you and your website.
Our experience shows
that not every visitor who uses
your ‘VIDEO CUSTOMER SERVICE’ button
wants to switch on the camera
of a laptop, tablet or mobile phone.
This is not necessary as the visitor can use text chat,
for example. The direct (visual) contact with
a LIVING REPRESENTATIVE of your company
is sufficient to gain trust,
facilitate communication and
comply with your legal obligation regarding
accessibility for the elderly and people with disabilities.
CamLoket has a lot of experience
with all facets of video customer service,
but we realize that this may be NEW for you.
That is why CamLoket will communicate with you
in understandable (visual) language and,
if you wish, will be available to you 24/7.
Providing video customer service will
entail some expertise and an additional cost.
We at CamLoket will provide you with
all the information you need and set up
your video customer service for you as
SAFE, OPTIMAL and FINANCIALLY FRIENDLY
as possible and, if desired,
help MANAGE your new golden goose