CAMLOKET
VIDEO-FIRST STRATEGIES
REAL-TIME CUSTOMER SERVICE
HYBRID RECEPTION SERVICES, PRIVATE & SECURED MEETINGS
& ULTRA LOW STREAM EVENTS
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With VIDEO CUSTOMER SERVICE a life person helps
your website visitors find what they are looking for
quickly and easily.
With video customer service you increase
1) the ACCESSIBILITY of your website,
2) the TRUST in your brand and
3) your conversion and TURNOVER.
Video customer service is an important part of your
ONLINE MARKETING & SALES
Do you know the EUROPEAN ACCESSIBILITY ACT?
The European Accessibility Act will make the digital accessibility of your website for the elderly
and people with disabilities a LEGAL REQUIREMENT from 2025.
CamLoket helps you to comply with EUROPEAN LEGISLATION and to achieve the MAXIMUM
RESULT out of your video customer service.
MOST ASKED QUESTION
What is the difference between CamLoket and, for example, Skype, Teams, Zoom, FaceTime
and WhatsApp video calling?
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Skype, Teams, Zoom, FaceTime and WhatsApp video
calling offer user-friendly video communication
solutions.
CamLoket offers a visually adjustable and EXTRA
SECURE and PERSONALIZED MULTIFUNCTIONAL WEB
PAGE in which video calling is also possible.
In addition, CamLoket supplies VIDEO
CUSTOMER SERVICE COURSES and the right VIDEO
CUSTOMER SERVICE STAFF
The biggest DIFFERENCES between CamLoket and, for example, Skype, Teams, Zoom, FaceTime and WhatsApp video calling with regard to BUSINESS MANAGEMENT are:
CamLoket Others
FOCUS on video customer service
Customer Service Video COURSES
Video Customer Service STAFF
PERSONAL guidance
VIDEO PRODUCTION and WEBHOWS
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The biggest DIFFERENCES between CamLoket and, for example, Skype, Teams, Zoom, FaceTime and WhatsApp video calling with regard toTECHNOLOGY
are:
CamLoket Others
YOUR OWN BRAND and color scheme etc.
EXTRA SECURITY and PRIVACY
CONNECT other providers
Most VIDEO FEATURES
TAILOR-MADE delivery
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Can you use Skype, Teams, Zoom, FaceTime and WhatsApp video calling for VIDEO
CUSTOMER SERVICE and not use CamLoket, which specializes in video customer service?
Yes, you can, but then you LIMIT your freedom of movement in your video customer service.
CONTACT US and ask us about the (im)possibilities.
WHAT WE DO
VIDEO CUSTOMER SERVICE
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VIDEO RECEPTION SERVICES
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EXTRA SECURED VIDEO CONFERNECING
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VIDEO CUSTOMER SERVICE COURSES
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STAFF
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THE FULL PICTURE
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Scroll down and continue reading or click here to go to the next video.
When a web shop visitor is interested in
your product or service, they want to:
– quickly UNDERSTAND how your website
works;
– easily FIND what is wanted;
– be able to ORDER from you hassle-free
and with confidence.
With an easy to find ‘VIDEO CUSTOMER
SERVICE’ button on your website, you
offer your website visitors the
opportunity to quickly, directly and talk
to a live person from your company. This
virtual accessibility gives your webshop
visitors confidence and this will increase
the conversion and your turnover.
CamLoket’s partners and professionals
have years of experience in video
communication, media production
training courses, finding the right staff
and providing excellent customer service.
As a result, CamLoket will TAKE CARE
AND GUIDE you in such a way that you
can take on this adventure with
confidence.
More and more websites will use video
customer service; providing excellent
video customer service will therefore
become an increasingly important part of
your ONLINE MARKETING AND SALES.
In addition, according to the EUROPEAN
ACCESSIBILITY ACT, from 2025 digital accessibility
for the elderly and people with disabilities for web
shops will become a legal requirement.
It is therefore important to investigate in a
reasonably short term what works best for you and
your website.
Our experience shows that not every visitor who
uses your ‘VIDEO CUSTOMER SERVICE’ button wants
to switch on the camera of a laptop, tablet or
mobile phone. This is not necessary as the visitor
can use text chat, for example.
The direct (visual) contact with a LIVING
REPRESENTATIVE of your company is sufficient to
gain trust, facilitate communication and comply
with your legal obligation regarding accessibility for
the elderly and people with disabilities.
CamLoket has a lot of experience with all facets of
video customer service, but we realize that this may
be NEW for you. That is why CamLoket will
communicate with you in understandable (visual)
language and, if you wish, will be available to you
24/7.
Providing video customer service will entail some
expertise and an additional cost.
We at CamLoket will provide you with all the
information you need and set up your video
customer service for you as SAFE, OPTIMAL and
FINANCIALLY FRIENDLY as possible and, if desired,
help MANAGE your new golden goose.
VIDEO RECEPTIE SERVICES
When someone contacts you via your
website, they generally want to:
– quickly UNDERSTAND how your website
works;
– being able to easily FIND what is
wanted;
– COMMUNICATE with you with ease and
confidence.
With an easy to find ‘VIDEO RECEPTION’
button on your website, you offer your
website visitors the opportunity to
quickly, directly and personally enter into
a conversation with your company.
CamLoket’s partners and professionals
have years of experience in video
communication, training courses, finding
the right staff, media production and
providing excellent customer service.
As a result, CamLoket will RELIEVE and
GUIDE you in such a way that you can
take on this adventure with confidence.
More and more websites will use video
reception services; providing excellent
video reception service will therefore
become an increasingly important part of
your CLIENT COMMUNICATION and your
ONLINE MARKETING and SALES.
In addition, according to the EUROPEAN
ACCESSIBILITY ACT, from 2025 digital accessibility
for the elderly and people with disabilities for
websites will become a legal requirement.
It is therefore important to investigate in a
reasonably short term what works best for you and
your website.
Our experience shows that not every visitor who
uses your ‘VIDEO RECEPTION’ button wants to
switch on the camera of a laptop, tablet or mobile
phone. This is not necessary as the visitor can use
text chat, for example.
The direct (visual) contact with a living
representative of your company is enough to gain
trust, promote communication and comply with
your legal obligation regarding accessibility for the
elderly and people with disabilities.
CamLoket has a lot of experience with all facets of
video communication, but we realize that this may
be NEW for you. That is why CamLoket will
communicate with you in understandable (visual)
language and, if you wish, will be available to you
24/7.
Providing a video reception service will entail some
extra knowledge and some extra costs.
We at CamLoket will provide you with all the
information you want and set up your video
reception service for you as SAFE, OPTIMAL and
FINANCIALLY FRIENDLY as possible and, if desired,
help you MANAGE your CamLokets.
EXTRA SECURED VIDEO CONFERENCING
If you already use a video communication
service, you can now properly estimate
the VALUE of this for your company.
You most likely want your video meetings
to take place in a SAFE AND PRIVACY
RESPECTIVE environment. If you do some
research on the internet you will discover
that every video communication service
(some more often than others) has been
digitally broken into.
By having your video meetings take place
in a CamLoket environment, you use an
extra virtual PROTECTION WALL. You can
simply continue to use the video
communication service that you are
already using.
For CamLoket, all facets of video communication
are a piece of cake, but we fully realize that the use
of this additional security may be NEW for you. That
is why CamLoket will communicate with you in
understandable (visual) language and, if you wish,
will be available to you 24/7.
Providing this additional security will entail some
expertise and an extra cost item.
We at CamLoket will provide you with all the
information you want and the extra security to set
up your video meetings for you as safely, optimally
and FINANCIALLY FRIENDLY as possible and, if
desired, help manage them.
CamLoket helps you to guarantee the PRIVACY and
ONLINE SECURITY of your video meetings even
more.
COURSES & STAFF
VIDEO CUSTOMER SERVICE COURSES
STAFF
When your video customer service is
manned by yourself and/or your staff.
The documentation you receive at the
start is usually sufficient for a video
customer service self-course, but if
you want to be guided in this, that is
also possible.
CamLoket offers both classroom and
private courses for this.
The costs for a COURSE CamLoket
video customer service are:
€ 450,- Per participant, 3 X 2 hours,
live, online, maximum 10 participants.
€ 450,- Per 2 hours of private
guidance, live online or at your
location.
If you want to outsource the
representation of your video customer
service, you can do so via Camloket.
The costs for video customer service
STAFF depend on your wishes, such as:
- Do you want Dutch or, for
example, English-speaking
representation? - Do you want a video
customer service specialist
or do you want someone
who is known from TV? - Do you want to use a
marketing web show, for
example something like
Game of Fame?
CONTACT US to find out what works best for you.
THE FULL PICTURE
CamLoket delivers the complete picture.
– We help you find your way in the wonderful world of VIDEO CUSTOMER SERVICE, VIDEO
RECEPTION SERVICES and EXTRA SECURED VIDEO CONFERENCING.
– We help you INSTALL AND USE the technology.
– We help you with video customer service COURSES.
– We help you find the right video customer service PERSONNEL.
– We are AVAILABLE 24/7 if required.
WHO IS CAMLOKET
CAMLOKET was born from the combination of
the knowledge, experience and network of
OLAF KITSEROO in media production,
technology and customer service.
This creatively fruitful cross-pollination
is supported by the teams of
Netstairs (technology & legal),
QFC Haarlem (admin & legal) and
OlafKitseroo.com (media production, online
courses & staff).
HOW DOES IT WORK?
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A CamLoket is a virtual room in the form of an
EXTRA SECURE and PERSONALIZED
MULTIFUNCTIONAL WEB PAGE.
You start with us as standard with two personalized
CamLokets.
We set one CamLoket as ‘PUBLIC’, the other we set
up as ‘PRIVATE’ for you.
You can change this later yourself.
You will receive the login details and detailed
documentation. This documentation explains how
to use your CamLoket.
You place a ‘VIDEO CUSTOMER SERVICE’ link on
your website and indicate at what times your video
customer service is available.
From now on you can offer your own video
customer service from your own website.
The person who manages your video customer
service ensures that you know how your CamLoket
is operated and that you are logged in on time with
a smartphone, tablet or computer.
As soon as a website visitor clicks on your VIDEO
CUSTOMER SERVICE link, a bell will sound letting
your video customer service manager know that
someone has entered your virtual store.
Now it’s up to your VIDEO CUSTOMER SERVICE
MANAGER(S) to give your customer the love and
attention they wish for.
You can move your visitors from one CamLoket to
another, so you easily can make your public
conversation private.
ORDER
You start with us with two
CamLokets.
We put one CamLoket ‘public’,
the other we put ‘private’. You
can change this later.
We charge € 150.00 for this.
We charge € 125.00 for one
month’s rent for two CamLokets.
You rent from us per calendar
month and you can cancel at any
time.
When you rent a CamLoket you
can count on our technical
support.Technical support via e-mail is
included in the monthly rent.
Other technical support is
available upon request.
We offer a course that highlights
the technical, creative and sales
side of video customer service.
We give this course in three
sessions of two hours to a
maximum of 5 participants at the
same time.
As long as you rent our
CamLoketten, you can ask our
specialists or even a celebrity to
represent your video customer
service.
Make contact and ask about the
possibilities.
STANDARD PACKAGE PLUS
€ 600,00 excl. BTW
€ 975,00 excl. BTW
v – Set-up and PERSONLIZATION
of two CamLokets.
v – First THREE MONTHS months
rental of your two CamLokets.
v – Extensive DOCUMENTATION
on the use of your CamLokets.
v – Technical SUPPORT.
v – Video customer service
COURSE (3 X 2 hours, maximum 5
participants).
When you click on ‘ORDER’ you will be taken to the WEBSHOP PAGE of
technical supplier Netstairs.
At netstairs.shop you purchase your standard package.
CamLoket receives all data and we will PERSONALIZE your CamLokets.
The technology will be monthly billed by Netstairs.
Courses, staff and media production etc. will be billed by CamLoket.
Within 10 CALENDAR DAYS after your purchase, we will hand over all
the information and you can START with your CamLokets.
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CONTACT
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